Privacy Policy

Last Updated: November 30, 2025

1. Introduction and Scope

ShowingPartner ("Company," "we," "us," or "our") operates the ShowingPartner website and mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise handle your information when you use our Service.

This policy applies to information we collect through the Service, including via email, text, and electronic messages. It does not apply to information collected offline, through other applications operated by third parties, or from other websites that may link to or be accessible from our Service.

By using the Service, you consent to this Privacy Policy. If you do not agree with our practices, please do not use the Service. We may update this policy periodically, and your continued use constitutes acceptance of changes.

2. Information We Collect and How We Collect It

We collect information in various ways:

• Registration and Profile Information: Name, email, phone number, real estate license details, location information, company affiliation, service areas, professional credentials, and availability
• Transaction Information: Details about jobs posted, applications submitted, completed work, and user ratings. Payment transaction data is maintained by Stripe and is not stored or processed by ShowingPartner.
• Communication Data: Messages and interactions between users facilitated through the platform
• Device Information: Device type, operating system, unique device identifiers for push notifications, and mobile app settings
• Usage Data: How you interact with the Service (pages visited, features used, searches performed, time spent, click patterns, and timestamps)
• Automatic Collection: IP address, browser type, referring URLs, and information collected through cookies and similar technologies
• Information from Third Parties: License verification services, identity verification providers, and other users who identify you in transactions

3. Cookies and Automatic Data Collection Technologies

As you navigate through the Service, we automatically collect certain information about your equipment and browsing patterns through:

• Cookies: Small files stored on your device that help us recognize you and remember preferences. You can disable cookies in your browser settings, but this may limit certain Service features.
• Web Beacons: Small electronic files (also called pixel tags or clear gifs) that allow us to count users, track page visits, and analyze Service statistics.
• Device Identifiers: Unique IDs used for push notifications and mobile app analytics
• Analytics: Information about your usage patterns, session duration, and interactions with the Service

We may tie this automatic information to personal information you provide. We do not currently use this data to automatically identify you, but we may do so in the future in compliance with this policy.

4. Third-Party Data Collection

The Service may include third-party content, advertising, or services. Third parties may use cookies, web beacons, and other tracking technologies to collect information about you. We do not control these third parties' tracking practices, and their use of your information is subject to their privacy policies. For information on opting out of targeted advertising, visit the Network Advertising Initiative at networkadvertising.org.

5. How We Use Your Information

We use the information we collect to:

• Provide and maintain the Service
• Verify your identity, license credentials, and professional qualifications through third-party verification services
• Connect agents with helpers and facilitate job matching
• Send push notifications, emails, and SMS messages according to your preferences
• Manage your account, including authentication and credential verification
• Improve, personalize, and optimize the Service based on usage patterns
• Analyze platform usage, trends, and performance
• Respond to your inquiries and provide customer support
• Enforce our Terms of Service and detect/prevent fraudulent activity
• Comply with legal obligations, court orders, and regulatory requirements
• Display targeted advertisements based on your activities (if you consent)
• Maintain platform safety and security

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Agents and helpers can see relevant profile information (name, credentials, ratings, service areas) to facilitate connections. However, we limit visibility based on professional context.
• Service Providers: Third parties who assist us (email providers, analytics services, identity verification providers, cloud hosting services). These providers are obligated under their terms of service to protect and securely handle your data.
• Payment Processing: Stripe processes and maintains all payment transaction data independently according to Stripe's own privacy policy and agreements. Your payment information is governed by Stripe's terms of service, not by this privacy policy.
• License Verification: We share license information with state licensing authorities and third-party verification services to verify your credentials.
• Legal Requirements: When required by law, court order, or governmental request; to enforce our Terms of Service; or to protect our rights, safety, and property
• Business Transfers: In connection with a merger, acquisition, bankruptcy, dissolution, or sale of assets, personal information may be transferred as part of that transaction
• Aggregated Data: We may share aggregated, de-identified information that does not identify individuals (e.g., industry statistics, usage trends)
• Marketing Partners: With your consent, we may share information with third parties for promotional purposes. You can opt out of this sharing.

We do not sell personal information to unaffiliated third parties for their marketing purposes without your consent.

7. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments.

Your Responsibility: You are responsible for maintaining the confidentiality of your account credentials. Do not share your password or allow unauthorized access to your account. Notify us immediately of any unauthorized access or suspected security breach.

Limitations: No security system is impenetrable. While we implement industry-standard protections, we cannot guarantee absolute security of information transmitted over the internet. Any transmission of information is at your own risk. We are not responsible for circumvention of security measures.

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this policy. Retention periods vary depending on the type of information and business purpose:

• Account Information: Retained while your account is active and for a reasonable period after account deletion for legal and business purposes
• Transaction Data: Stripe maintains and retains transaction data according to Stripe's own data retention policies and applicable legal requirements. We do not maintain independent copies of complete transaction data.
• Communications: Retained for customer service purposes and dispute resolution
• Usage Data and Cookies: Retained for analytics purposes (typically 12-24 months)

You may request deletion of your account and associated data at any time through your account settings or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal information (subject to legal retention requirements)
• Marketing Communications: Opt out of promotional emails by clicking "unsubscribe" or emailing optout@showingpartner.com
• Push Notifications: Control push notification preferences in your device settings or app preferences
• Cookies: Manage or disable cookies through your browser settings (note: this may limit Service functionality)
• Tracking: Opt out of certain tracking technologies as described in this policy

To exercise these rights, contact us at support@showingpartner.com with your request. We will respond within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:

• You have the right to know what personal information we collect and how we use it
• You have the right to delete personal information we have collected
• You have the right to opt out of the sale or sharing of your personal information
• You have the right to non-discrimination for exercising your CCPA rights

To exercise these rights, submit a request to Californiainfo@showingpartner.com with "CCPA Request" in the subject line. We will verify your identity before responding to your request within 45 days.

11. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18, and especially not from children under 13. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have information from a child under 18, contact us immediately at support@showingpartner.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on the Service or sending you an email. Your continued use of the Service after changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

ShowingPartner Support
Email: support@showingpartner.com